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Fast and Automated FedEx & UPS Shipping Refunds

Impact your bottom line with 71lbs

Both FedEx and UPS offer a 100% money-back guarantee on packages delivered late by 60 seconds or more. 71lbs monitors, identifies & processes due refunds on late deliveries backed by the FedEx and UPS money-back guarantees. 71lbs also identifies and claims credits for inaccurate charges on shipping accounts. With an estimated 5% of shipped packages arriving late and inevitable invoice errors, monitoring the activity on your account with your carrier is vital to your bottom line.

The claims process requires time and resources. So, let 71lbs monitor shipments for late deliveries. Any refunds we find go directly back into the shipping carrier account. Additionally, our easy-to-use dashboard lets customers view reports which detail refunds, invoices, shipments, and more.

How can 71lbs help you as a QBExpress member?

Our partnership with 71lbs allows members to be a customer, partner or both depending on your business objectives.

Be Our Customer…Save Money on Shipping

If your company ships, 71lbs is able to help you maximize your shipping spend as we actively monitor your shipments to identify due refunds and invoice credits.

To sign up your business, click www.71lbs.com/qbe

Be Our Partner…Add Value to Your Clients

If your clients ship, then share 71lbs as a solution to your current service portfolio. As a referral partner, your clients receive a valuable tool to save

money on their supply-chain expenses. For those members interested, you may opt for a $100 commission per activated customer.

How It Works

1. Every FedEx and UPS shipment comes with a money-back guarantee.
2. If your shipment is late – even by 60 seconds, you get a full 100% refund.
3. Our system automatically provides you with your refunds.


What is 71lbs?

71lbs is a software company with a “set-and-forget” system that allows our customers to easily and automatically collect late-shipment refunds owed to them via the FedEx & UPS money-back-guarantee.


What is your service fee?

We collect half of the refunds we get for you. We have no sign-up fees and no monthly fees. We only make money after we save you money, so our interests are aligned.


Will this affect my carrier relationship in any way?

No, the promise made to you by FedEx and UPS includes guaranteeing on-time delivery. If these guarantees are not met, they promise to refund your shipping costs. You are not receiving any extra benefits. This is part of their commitment to you for using their services.


Why not do the audits myself?

You certainly can. The trade-off is opportunity cost. If 4-6% of your shipments are potentially late, you will have to manually audit 94-to-96 “good” shipments to find the 4-to-6 late ones. If you have the people and resources to do this, then by all means you should. Most of our customers outsource this to us given our contingency-based model.


Do we need to sign a long-term contract?

Absolutely not. There is no long-term obligation. We work on a month-to-month basis. If you are not happy with our services, you can cancel anytime.


Why the name “71lbs”?

One of the several hundred accessorial fees you could be charged is for a package weighing over 70 lbs. Why should you pay more, even when you’re still paying by the pound? It’s our way of calling out the carriers on this.

Get Started with 71lbs Today